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The Global Leadership Summit is an annual leadership development event. For more information on the Global Leadership Summit, visit www.ctram.net
Leadership and Self Training
Self-awareness, self-management, social awareness and relationship management are all key tools to improving oneself and impacts our interactions in the work environment.We must therefore, give attention to our emotional intelligence especially when dealing with customers. "Emotional intelligence (EI) describes the ability, capacity, skill or, in the case of the trait EI model, a self-perceived grand ability to identify, assess, manage and control the emotions of one’s self, of others, and of groups."
Let's discuss how EI can positively impact your business today.
Each of the following business workshops can
be designed for on-site delivery and tailored to meet your specific business
requirements.
It would be prudent to discuss your business needs before a training plan could be constructed.
o Coaching and Mentoring w/ Emotional Intelligence
- Team BuildingConflict Management
o Customer Management (often called Customer Service)
o Developing Customer Service Key Performance Indicators (KPI’s)
o Facilitation Skills
o Interviewing
o Leadership Development
o Listening Skills
o Planning and brainstorming
o Presentation Skills
o Self-Management
o Team Building